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Permanent change to telephone opening hours
In response to patient feedback our phone lines will now be open 4 days a week (up from the 3 days).
Waiting list update
We are now sending out letters to patients who were referred in March 2023
Appointment information
What to expect from your appointment
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Top of the waiting listWhen your name gets to the top of the waiting list, we will write to you with an opt-in letter or offer you an appointment containing the necessary details to enable you to book in for your first appointment.
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Accept an appointmentWhen you have accepted an appointment at our centre, you will be sent detailed information including what to bring with you if you are attending a face to face appointment or sent by email if the appointment is by video consultation.
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Wait for follow up letterOnce you have been seen in our service, please wait for your follow up letter. Your second appointment will be some months later (see our waiting list times). Bring copies of any blood results to your next appointment.
Patient updates and service announcements
Service update: Permanent Change Telephone Opening Hours - April 2026
In response to patient feedback from Monday 6 April 2026 our phone lines will now be open 4 days a week (up from the 3 days). This will be from 8.30am to 12.30pm then resume at 1pm to 4pm, ever...
How We Manage Our Assessment Waiting Lists
We use a structured opt-in and confirmation process across our service to ensure appointments are offered fairly, efficiently, and to people who feel ready to attend. First Assessments For first ass...
It's not okay to DNA
When a patient does not show up for their appointment and they haven't cancelled it, we call it a 'Did Not Attend', known as a DNA for short. Each month, we have many people who DNA their appointment...