Patient updates and service announcements

We use a structured opt-in and confirmation process across our service to ensure appointments are offered fairly, efficiently, and to people who feel ready to attend.

 

First assessments

For first assessments, we use an opt-in approach. This means we ask patients to confirm that they would like an appointment before one is booked.

This approach has led to improved attendance rates and a more efficient turnaround from referral to appointment. It helps ensure that appointments are allocated to individuals who are ready to engage at that time.

 

Second assessments

Each month, we review how many appointments we are able to offer. Based on this clinical capacity, we contact a group of people at the top of the waiting list before booking appointments.

This allows us to:

• Confirm individuals still wish to proceed
• Check they feel ready to attend
• Reduce missed appointments, know as DNAs (Did Not Attend)
• Use limited clinical time effectively
• Maintain an accurate and fair waiting list

If you are contacted, it means you are near the top of the waiting list and may be offered an appointment soon.

This is a routine waiting list management process and is not designed to remove people from care.

 

Frequently Asked Questions

Why do you use an opt-in system?

Waiting times can be long, and circumstances may change. An opt-in system ensures appointments are offered to people who feel ready to attend, which reduces missed appointments and shortens overall delays.

 

Does this mean you are reducing the waiting list?

No. This process helps us manage demand safely and fairly. It ensures available appointments are used effectively rather than being lost to non-attendance.

 

What happens if I don't respond?

If you do not respond within the given timeframe, you will be discharged back to your GP. It is important to respond so we can confirm your wishes and avoid unnecessary delays.

 

What happens if I am discharged and still wish to be seen?

If you are discharged due to not contacting us and wish to be seen, you will need to contact your GP and get them to re-refer you.

 

Why are you contacting people in batches?

We match contact to the number of appointments available each month. This ensures we do not offer more appointments than we can deliver and that we work in chronological order.